SHIPPING POLICY

At EverCo, we are committed to providing you with exceptional service, which includes timely and efficient delivery of your orders. All orders will be processed within 3-5 business days, from the date of purchase. Delivery of parcels is carried out on Mondays to Fridays during working hours, excluding weekends and local public holidays. Please note that delays in processing may be expected during peak and sale periods.

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We offer Standard Courier delivery for a fee of S$4.00. For local orders above S$60.00, we offer complimentary Standard Courier delivery. Please note that these delivery times are estimates and may vary depending on the delivery location.

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We do not offer international shipping currently. 

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We are committed to ensuring your satisfaction with every order. If you have any questions or concerns about your shipment, please do not hesitate to contact us. Thank you for choosing our online store and we look forward to serving you.

At EverCo, we understand that receiving a damaged item can be frustrating, and we want to make sure our customers have a clear understanding of our returns/exchanges policy in such situations.

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Returns/Exchanges

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If you have received a defective or damaged item, we are more than happy to exchange it for a new one. To initiate the process, please get in touch with our customer service team at Everlastingcomfort.sg@gmail.com within 7 days of receiving your order. In order to ensure that the defective item originated from us, we will need you to provide videos of the package being opened.

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Once we have received and assessed the videos, we will provide you with instructions on how to return the item. Kindly note that you will be responsible for the shipping costs incurred while sending the item back to us. After we have received the item and verified its condition, you can choose to either receive a replacement item or we can issue a store credit. Please be aware that we do not offer cash refunds. Instead, we will provide you with a store credit that you can use to purchase other available items.

 

Please note that we provides exchanges/returns for all items (defective/damaged) except Sale and Discounted items.

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Please keep in mind that we reserve the right to refuse returns or exchanges that do not meet our policy requirements. If you have any questions regarding our return and exchange policy, please don't hesitate to contact us at Everlastingcomfort.sg@gmail.com.